Live Call Monitoring
The QTI Remote Call Monitoring process provides significant advantages over any traditional “staged” mystery shopping program. Performance assessments are based on the experiences of your real customers and actual caller interactions with agents and are a more accurate representation of sales and service effectiveness.
read morePCI Security Requirements • VoxFox*
The recording of calls and the storage of audio recordings which contain credit card numbers bring the recording process and audio files “into scope” under the PCI DSS rules. Quality Track invented the VoxFox recording process that automatically prevents the recording of credit card numbers or purges credit card numbers from existing audio files.
*Patent pending.
