Quality Track International

Real Customers Real Calls Real Security

Quality Track pioneered technology that enables Remote Live-Call
Monitoring Assessments for reservations and sales call centers VOXFOX
resolves call recording and PCI Compliance issues.

Live Call Monitoring

QTI pioneered technology that enables Remote Call Monitoring Assessments for call centers. Using proprietary technology, QTI connects remotely to the center’s telephone switch to access and record live agent calls. The performance of the center agent is evaluated based on the criteria established by the client.

All modules are fully customizable to meets specific needs.

Features:
  • Calls can be recorded on a by-agent or by inbound line basis
  • No on-site hardware required
  • Minimal set-up costs
  • Evaluations can capture detailed information to enable caller analytics
  • User defined rules range from random sampling to 100% recording
  • Integrated with the most sophisticated evaluation modules in the industry
  • Calls recorded using the Quality Track VoxFox recording package are “out-of-scope” for PCI Compliance

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