SMART Calls
Sales Manager Access and Response Time (SMART)
Group sales are a significant source of revenue for most hotels, yet according to an independent test conducted by Quality Track across all major brands and tiers, hotel sales departments failed to respond to initial customer inquiries more than 25% of the time.
SMART Track calls are a low cost, fast and efficient way to identify and solve Sales Manager availability issues.
The money spent on expensive sales training is a complete waste if customers can’t reach sales managers and Sales Managers don’t follow up on leads.Quality Track callers leave detailed messages when Sales Managers are not available and track whether or not calls are returned by sales managers and if so, the time lapse between the inquiry and the response.
Properties using the SMART Track program have seen a 50% increase in leads followed up on in a very short period of time.
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