Reservations Office Shops
QTI makes it easy to monitor and evaluate the performance of reservations and/or front desk staff handling reservations calls.
Here are some of the benefits:
- Customized caller profiles that match the demographics of actual guests
- Customized evaluation criteria or choose from a variety of standard scoring models
- Listen online to audio recordings of the calls to assess how inflection, tone, and energy impact the sales process.
- The QTI online web reporting system e-mails each mystery shopping checklist after calls are completed to allow immediate coaching of agents who are falling below standard.
- Online reporting system makes it easy to review in real-time historical results.
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