Mystery Shopping
Quality Track offers a full range of specialty shopping services
SPA Shops: Customers frequent spas for the experience. Be certain the guest experience is perfect, beginning with the reservation process.
Restaurant Reservations: Are callers being given the correct information? How are they being handled if their requested time is unavailable? Does the service provided for telephone reservations match the service standard of the restaurant?
Find out the answers to these important service questions with Restaurant Reservation shops.
PBX/Front Desk: Often the guest’s first encounter with your hotel is through the front desk or PBX operator. Make sure the first impression is a good one.
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