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Quality Track
International pioneered the use of the Internet to deliver
mystery call results online. Currently all of QTI services use
electronic means to ensure timely and accurate delivery of results
including Reservations, Front Desk and Group Sales Mystery
Shopping, External Monitoring Assessments, Universal Benchmarking
and Managed Coaching.
All results are available to be
reviewed online, including
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Individual Call
Reports
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Monthly Property
Reports
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Regional and
Corporate Roll-ups
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Perfect Call
Certificates personalized with the hotel and agent's name
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Universal Benchmark
Reports
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Managed Coaching -
Tracking and Reporting
Users may choose to review the
reports in real-time using their personal secure login at www.QualityTrack.com or they may elect to receive all their
desired reports automatically at pre-defined times via email
attachment.
In addition, users who login in to QTI
may listen to the audio recordings of their calls online.
Recordings are also available to be reviewed through the QTI phone
voicemail system.
In the event that there is a question
related to the scoring of a particular call, an efficient online
call challenge process is available.
QTI continues to be the industry
frontrunner, consistently leading the way through innovation and
technology. |
