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QTI makes it easy for you to monitor and evaluate
the performance of your reservations and/or front desk staff in
handling inquiry reservations calls, as well as third party call
centers that represent you. Here are some of the benefits:
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Customized call scenarios that match the
demographics of your actual guests.
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Mystery shoppers who are trained to specifically
mirror your real-world callers.
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Utilize the QTI “Core Best Practices Criteria” as
is, or modify it as required to meet your unique needs. It is
easy to switch to QTI if
your organization already has an established reservations call
criteria in place. QTI currently reports
on more than 40 scoring criteria models that have been
customized to client's exact specifications.
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Audio recordings of the calls allow you to listen to how inflection, tone, and
energy impact the sales process. Click to access call-audio online
or dial-in by telephone to hear the recordings via voicemail.
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The QTI online web reporting system e-mails each
mystery shopping checklist shortly after calls are completed, so
you can immediately coach any agents who are falling below
standard. Our online system makes it easy for you to review in
real-time your historical results on a Year-to-Date and
Month-to-date basis.
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QTI controls its own in-house proprietary reporting system, so
if your hotel company adds or deletes hotels, or re-organizes
its regions, your company-wide reports can be updated without
delay.
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Universal Benchmarking allows you to benchmark
your hotel, company, or call center’s performance anonymously
against virtually any competitive-set.
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