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Founded in 1998,
Quality Track International
is the world’s
largest provider of mystery call shopping assessments exclusively
for the hotel industry, evaluating more than 250,000
calls annually
for hotels and reservations center clients in 35 countries.
QTI currently
provides its services in English, French, Spanish, German, British
English, Italian, Cantonese, Mandarin, Korean and Japanese.
QTI has
established itself as an industry leader in “staged” mystery
shopping and has also pioneered industry innovations such as
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External Call Monitoring Assessments of live
calls,
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Online web delivery of the results and audio,
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Industry-wide benchmarking against virtually any
comp-set, and
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Managed Performance Coaching.
QTI clients
include lodging industry leaders serving virtually every market
niche including brands such as Marriott International,
Ritz-Carlton, Intercontinental, Starwood, Best Western,
and management companies such as Sage, Concord, Hostmark,
Interstate/Crossroads, and Destination Hotels & Resorts.
Additionally, we provide customized solutions to many
boutique collections such as Leading Hotels of the World,
Preferred Hotels and Kimpton Hotels, plus more than 500 other individual
hotels, National Parks, destinations, and vacation rental
companies.
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